Welcome to Creyente InfoTech. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
By accessing our website, engaging our services, or entering into a service agreement with Creyente InfoTech, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional service-specific terms.
If you are entering into this Agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
We provide comprehensive cloud migration services including assessment, planning, execution, and post-migration support for AWS, Azure, Google Cloud, and other platforms. Services are delivered based on agreed project scopes and timelines.
Our Front Arena (Fenergo) services include implementation, customization, upgrades, integration, and managed support for trading platforms. We specialize in risk management, derivatives trading, and financial system architecture.
We offer 24/7 managed IT services including infrastructure monitoring, maintenance, technical support, security management, and performance optimization tailored to your business needs.
Strategic IT consulting services covering technology roadmaps, digital transformation, system architecture, and best practices for financial institutions and enterprises.
All services are provided under formal service agreements that specify:
Service agreements take precedence over these general Terms in case of conflict.
To ensure successful service delivery, clients agree to:
Service fees are specified in individual service agreements. We offer various pricing models including:
Invoices are issued according to agreed billing schedules (monthly, milestone-based, or upon completion).
Payment is due within 30 days of invoice date unless otherwise specified. Late payments may incur interest charges at the rate of 1.5% per month or the maximum allowed by law, whichever is lower.
Client-approved expenses (travel, third-party licenses, infrastructure costs) are billed separately with supporting documentation.
All fees are exclusive of applicable taxes (GST, VAT, sales tax). Clients are responsible for all taxes except those based on our net income.
All pre-existing intellectual property owned by the client remains the client's property. We claim no ownership over client data, systems, or proprietary information.
Our proprietary methodologies, tools, frameworks, templates, and pre-existing intellectual property remain our exclusive property.
Custom deliverables created specifically for a client project (configurations, customizations, documentation) are transferred to the client upon full payment, unless otherwise specified in the service agreement.
Clients are responsible for obtaining and maintaining necessary third-party software licenses (Front Arena, cloud platforms, etc.). We assist with procurement but do not assume license obligations.
Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement, including:
Confidential information may be disclosed only to employees and contractors who need to know and are bound by similar confidentiality obligations. This obligation survives termination of the service agreement.
We implement industry-standard security measures to protect client data, including:
Clients retain ownership of their data. We process data only as necessary to deliver services and in accordance with our Privacy Policy and applicable data protection laws.
For managed services and support contracts, we provide SLAs covering:
SLA credits or remedies are specified in individual service agreements.
We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. We will re-perform any services that fail to meet this standard at no additional cost.
EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that services will be uninterrupted, error-free, or meet all client requirements. We are not responsible for issues arising from client systems, third-party software, or factors outside our control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if we have been advised of the possibility of such damages.
Client agrees to indemnify and hold harmless Creyente InfoTech, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:
These Terms remain in effect as long as you use our services. Individual service agreements specify project durations or subscription periods.
Either party may terminate a service agreement with 30 days' written notice, subject to payment for work completed and committed costs.
Either party may terminate immediately if the other party:
Upon termination:
Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, pandemics, wars, terrorism, government actions, labor disputes, or infrastructure failures. Affected party must notify the other promptly and make reasonable efforts to mitigate impact.
Creyente InfoTech is an independent contractor, not an employee, agent, or partner of the client. We control the means and methods of service delivery. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.
We may engage subcontractors or third-party specialists to assist with service delivery. We remain responsible for their performance and ensure they comply with confidentiality and security obligations.
Both parties agree to comply with all applicable laws, regulations, and industry standards, including:
Parties agree to first attempt to resolve disputes through good-faith negotiations between senior management representatives.
If negotiation fails, parties agree to mediation before pursuing litigation or arbitration.
Disputes not resolved through mediation shall be settled by binding arbitration under the rules of [Arbitration Body], conducted in [Location]. The arbitrator's decision is final and enforceable in any court.
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Continued use of services after changes constitutes acceptance. Material changes will be communicated via email to active clients.
Client may not assign or transfer rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.
Failure to enforce any provision does not constitute a waiver of that provision or any other provision. Waivers must be in writing and signed by the waiving party.
These Terms, together with service agreements and our Privacy Policy, constitute the entire agreement between parties and supersede all prior agreements, understandings, and communications regarding the subject matter.
All notices must be in writing and delivered via email or registered mail to:
Creyente InfoTech
Email: legal@creyenteinfotech.com
Address: 8th Floor, Jayabheri Silicon Towers, Dhlf Vc Silicon Tower,
Hitech City Rd, Kondapur, Hyderabad, Telangana 500084
Notices are deemed received when delivered via email or 3 business days after mailing.
For questions about these Terms or our services, please contact:
General Inquiries: info@creyenteinfotech.com
Legal/Compliance: legal@creyenteinfotech.com
Support: support@creyenteinfotech.com
By using Creyente InfoTech's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and Creyente InfoTech.