Privacy Policy

At Creyente InfoTech ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information about our services
• Apply for job positions through our careers portal
• Subscribe to our newsletters or marketing communications
• Engage with our customer support or technical services
• Participate in surveys, webinars, or events

This information may include:

• Name, email address, phone number, and postal address
• Professional information (job title, company name, work experience)
• Resume/CV and employment history (for job applications)
• Payment and billing information (for service contracts)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and search terms used
• Device identifiers and mobile network information
• Cookies and similar tracking technologies (see Section 6)

1.3 Business and Technical Information

For clients using our cloud migration, Front Arena, or managed IT services, we may collect:

• Technical specifications and system configurations
• Performance metrics and usage data
• Service logs and error reports
• Communication records related to service delivery

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Support

• Provide, maintain, and improve our cloud migration, Front Arena, and managed IT services
• Respond to your inquiries and provide customer support
• Process job applications and manage recruitment activities
• Deliver technical documentation and service updates
• Monitor system performance and troubleshoot issues

2.2 Business Operations

• Process payments and manage billing
• Maintain accurate business records and accounts
• Conduct internal research and analytics to improve our services
• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and illegal activities

2.3 Marketing and Communications

• Send newsletters, product updates, and promotional materials (with your consent)
• Invite you to webinars, events, and training sessions
• Conduct surveys to gather feedback on our services
• Personalize your experience on our website

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: We must process data to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights are not overridden

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

4.1 Service Providers and Partners

• Cloud infrastructure providers (AWS, Azure, Google Cloud) for hosting and data storage
• Payment processors for billing and transaction management
• Email service providers for communications
• Analytics platforms to understand website usage
• Professional advisors (lawyers, accountants, auditors)

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Protect our legal rights and property
• Prevent fraud or security threats
• Comply with regulatory investigations
• Protect the safety of our users and the public

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, please contact us at privacy@creyenteinfotech.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of the information and purpose of collection
• Legal, regulatory, and contractual obligations
• Business operational needs and record-keeping requirements

When data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Creyente InfoTech operates globally and may transfer your data to countries outside your jurisdiction, including India and other regions where our service providers are located. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for intra-group transfers

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending email notifications to registered users (for material changes)
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Creyente InfoTech
Email: privacy@creyenteinfotech.com
Address: 8th Floor, Jayabheri Silicon Towers, Dhlf Vc Silicon Tower, Hitech City Rd, Kondapur, Hyderabad, Telangana 500084

For data protection inquiries in the EEA, you may also contact your local data protection authority.

14. Specific Service Provisions

14.1 Cloud Migration Services

When providing cloud migration services, we may access client systems and data solely for the purpose of service delivery. We implement strict access controls and confidentiality agreements to protect client information during migration processes.

14.2 Front Arena Services

For Front Arena implementations and managed services, we handle sensitive financial and trading data. We adhere to industry-specific regulations (such as MiFID II, GDPR) and maintain the highest standards of data security and confidentiality.

14.3 Managed IT Services

Our managed IT services may involve remote access to client infrastructure. All access is logged, monitored, and conducted under strict security protocols with client authorization.

By using Creyente InfoTech's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.