Production Support Engineer (Overnight Support)

Company Description

 Creyente InfoTech is an emerging IT solutions company dedicated to empowering individuals and businesses with cutting-edge technologies and expert guidance. The company's passion for technology and commitment to excellence drive their mission to make a significant impact on the digital landscape.

Role Description

This is a full-time onsite position for a Production Support Engineer – Overnight Support role located in Hyderabad at Creyente InfoTech. The role will involve day-to-day tasks related to production support, analytical skills application, troubleshooting, and providing technical support.

Role Details

• Experience: 3–4 years
• Job Type: Full-time
• Work Mode: Work from Office
• Location: Hyderabad
• Shift: Permanent Overnight Shift

Qualifications

• Application Support and Production Support skills
• 3 – 4 years of proven experience in production support roles, with focus on batch processing and overnight support
• Strong proficiency in Linux and Windows operating systems.
• Experience in SQL querying and database management.
• Experience with batch scheduling tools (e.g., cron, Control-M, Autosys) is preferred.
• Experience with monitoring tools (e.g., Nagios, Grafana) is preferred.
• Working knowledge in scripting languages such as shell scripting, Perl or Python.
• Strong communication skills.

 Responsibilities

• Monitor and manage overnight batch processes to ensure timely completion and accuracy.
• Investigate and resolve batch failures, escalating issues as necessary to ensure prompt resolution.
• Develop and implement scripts (shell scripting, Python) to automate monitoring tasks and data collection.
• Perform routine system checks and maintenance tasks during non-business hours.
• Proactively monitor applications and batch jobs using dedicated monitoring tools and dashboards.
• Provide support for Linux and Windows environments, including troubleshooting and system administration tasks.
• Collaborate with development and infrastructure teams to implement solutions and enhancements to batch processes.
• Document and maintain standard operating procedures (SOPs) for batch support activities.
• Participate in on-call rotation schedules and respond to production incidents as needed.
• Work within a permanent night shift.
• Document all monitoring activities, including identified issues, resolutions, and root cause analysis findings.